PRIVACY POLICY
Last Updated: November 2026
About This Policy
EHVIIE ("we", "us") makes numbered, collectible garments. This policy explains what we collect when you use ehviie.com, verify.ehviie.com and our creator program, why, who helps us, and the choices you have.
Information We Collect
When you sign in: your name, email address and profile picture from your Google account. We never see your Google password. When you buy: your name, email, shipping and billing address, mobile number and order details. Payment is handled by Shopify. We never see or store your full card number. When you add details to your profile: your display name, your public alias for the Roster if you choose one, and your mobile number if you add one. When you verify or own a piece: the serial number of each piece you own, when it was verified, and its ownership history, including transfers to or from you. This is how we prove a piece is authentic and who owns it. When you join a list or contact us: your email for the waitlist, and whatever you write to us through the contact form. When you apply to the creator program: your name, email, social media handles, the audience details and screenshots you upload, and public profile information we read from those platforms (for example follower counts) to review your application. If you are accepted, we also record the sales and link clicks credited to you. When you browse: device and browser type, pages visited, time on page, scroll depth and clicks. IP addresses are hashed for analytics and never stored in raw form. Advertising and analytics cookies run only if you allow them.
How We Use Your Information
- To process, ship and support your orders. Shipping carriers receive your name, address and phone number. - To verify pieces and keep an accurate record of who owns each one. - To run your account and keep it secure, including detecting fraud and misuse. - To answer your questions. - To review creator applications and pay creators what they have earned. - To send marketing emails or texts, but only if you agreed to them. - To understand how the site is used and make it better. We do not sell your personal information.
Text Messages (SMS)
Agreeing: we text you only if you tick the separate box agreeing to texts, for example on your profile. The box is never ticked for you. Agreeing is not a condition of buying anything. What we send: private drop and early-access alerts from EHVIIE. Message frequency varies. Message and data rates may apply. Stopping: reply STOP to any message, untick the box on your profile, or email customersupport@ehviie.com. Reply HELP for help. If you change your number, we stop texting until you agree again for the new number. Proof of your choice: each time you agree or stop, we record the number, the exact wording shown and the time. Sharing: we never sell, rent or share your mobile number or your agreement to texts with anyone for their own marketing. Klaviyo, our text-message provider, receives your number only to deliver our messages. Carriers: mobile carriers are not responsible for delayed or undelivered messages. Your phone number is never used to sign in and is never shown on your profile or the Roster.
What Others Can See
If you set a public alias, it can appear on the Roster next to the pieces you own. You can make it private at any time and appear as a classified owner instead. Your name, email and phone number are never shown publicly.
Who Helps Us (Service Providers)
These companies process information for us, only to provide their service: - Shopify: checkout, payments and orders - Supabase: accounts, sign-in and our database - Vercel: website hosting - Sanity: website content (no customer data) - Google: sign-in, voice playback for our on-site assistant, and analytics if you allow it - Meta (Facebook and Instagram): advertising pixel if you allow it, and reading public creator profiles for the creator program - Resend: emails such as support replies and order notices - Klaviyo: text messages, only for people who agreed - Shipping carriers: delivery We may also share information if the law requires it, to protect our rights or our customers, or as part of a sale or merger of the business.
Cookies and Similar Technologies
- Strictly necessary: sign-in, security and the shopping cart. These are always on. - Functional: remembering your settings and on-site assistant history (stored in your browser). - Analytics: page views and how the site is used. - Marketing: advertising pixels. You can change your choices at any time under Cookie Settings in the footer.
How Long We Keep It
- Account and profile: while your account is open. Deleting your account removes your profile, alias, profile phone number and text choices. - Orders: 7 years, for tax and accounting. Order records keep the contact details given at checkout. - Ownership history of a piece: kept for as long as the piece exists, because the ownership chain is what proves authenticity for every future owner. If you delete your account or ask us to, we remove or anonymise your name and contact details on it, but the serial number's ownership chain stays. - Creator applications: applications that are not accepted are deleted 12 months after the decision. For Creator Partners, we keep records for the length of the partnership, then for as long as payout and tax law requires. - Analytics: up to 24 months. - Cookie choices: 12 months.
Security
Access to customer data is limited to the staff who need it, and staff accounts need a second sign-in step for sensitive actions. No system is perfectly secure, but we work to protect your information and will tell you if a breach affects you, as the law requires.
Your Rights and Choices
Depending on where you live, you can ask to see, correct, download or delete your information, to stop marketing, or to limit how we use it. You can delete your account from your profile's security page, or email customersupport@ehviie.com. We will confirm your identity before acting on a request. California (CCPA/CPRA): you can ask what we collect and why, ask us to delete it, and opt out of "sale" or "sharing". We do not sell your information. Advertising cookies can count as "sharing", so you can turn them off in Cookie Settings. We will not treat you differently for using these rights. EU, UK and EEA (GDPR): we rely on contract (your orders), consent (marketing, texts, non-essential cookies) and legitimate interests (security, fraud prevention, proving authenticity). You can complain to your local data protection authority.
International Transfers
Our providers may process information outside your country, including in the United States. Where the law requires, they use safeguards such as standard contractual clauses.
Age Requirement
You must be 18 or older to create an account, buy from us or join the creator program. Our site is not directed at children, and we do not knowingly collect information from anyone under 18. If we learn we have, we delete it.
Changes to This Policy
If we change this policy, we will update the date above. For important changes, we will tell you on the site or by email.
Contact Us
Questions or requests: customersupport@ehviie.com, or by post to EHVIIE, 903 Montauk Highway, Unit C, PMB, Copiague, NY 11726.