PRIVACY POLICY
Last Updated: April 2026
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes: - Name and email address - Shipping and billing addresses - Payment information (processed securely by our payment partners) - Order history and preferences - Device information and browser type - IP address (hashed for analytics, never stored raw) - Interaction data (pages visited, scroll depth, clicks)
How We Use Your Information
We use the information we collect to: - Process and fulfill your orders - Send you order confirmations and updates - Respond to your questions and requests - Send marketing communications (with your consent) - Improve our products and services - Analyze website usage to optimize your experience - Detect and prevent fraud or unauthorized access - Authenticate product ownership via our serial verification system
Cookies and Similar Technologies
We use cookies, localStorage, and similar technologies to operate our website and enhance your experience. These include: - Strictly Necessary: Authentication tokens, session management, and security features - Functional: Chat history (Cipher AI), performance preferences, and UI state persistence - Analytics: Page view tracking, session duration, scroll depth, and interaction data - Marketing: Advertising pixels and conversion tracking (when enabled) You can manage your cookie preferences at any time through our Cookie Settings in the website footer. For full details, see our Cookie Policy.
Information Sharing
We do not sell your personal information. We may share your information with: - Service providers who help us operate our business - Payment processors to complete transactions (Shopify) - Shipping carriers to deliver your orders - Authentication providers (Supabase) for account management - Hosting providers (Vercel) for website delivery - Analytics providers (when consented to)
Third-Party Services
Our website integrates with the following third-party services: - Supabase: Authentication, database, and backend services - Shopify: E-commerce and payment processing - Vercel: Website hosting and content delivery - Google Analytics: Website analytics (when consented to) - Meta/Facebook: Advertising pixel (when consented to) Each service has its own privacy policy governing how they process your data. We encourage you to review their policies.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy: - Account information: Retained while your account is active, plus 30 days after deletion - Order history: Retained for 7 years for legal and accounting purposes - Analytics data: Retained for up to 24 months - Cookie consent preferences: Retained for 12 months - Chat conversation history: Stored locally in your browser until cleared
International Data Transfers
Your information may be transferred to and processed in countries other than your own. Our service providers (including Supabase, Vercel, and Shopify) operate globally. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including standard contractual clauses where required.
Your Rights
Depending on your location, you may have the right to: - Access your personal information - Request correction of inaccurate data - Request deletion of your data - Opt out of marketing communications - Withdraw consent for non-essential cookies at any time - Data portability (receive your data in a structured format) - Restrict processing of your personal information For EU/EEA residents (GDPR): You have the right to lodge a complaint with your local data protection authority. For California residents (CCPA/CPRA): You have the right to know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information. We do not sell your personal information.
Contact Us
If you have questions about this Privacy Policy, please contact us at customersupport@ehviie.com